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Privacy Policy – Total Recon Auto Center

Effective Date: August 9, 2025

1. Who We Are

Total Recon Auto (“we,” “our,” “us”) operates collision repair facilities in Rockville, MD and Laurel, MD. We specialize in Tesla-approved repairs, OEM parts installation, and rental vehicle services.

2. Information We Collect

We collect the following types of information:

  • Contact Information: Name, phone number, email, address.

  • Vehicle Information: Year, make, model, VIN.

  • Insurance Details: Provider, policy number, claim number.

  • Rental Agreement Details: Driver’s license number, date of birth, insurance information.

  • Uploaded Media: Photos, videos, or documents you send us for estimates or repair planning.

  • Website Data: IP address, browser type, pages visited (via analytics tools).

3. How We Use Your Information

We use your information to:

  • Provide repair estimates and complete repair orders.

  • Communicate about your repair status or rental vehicle.

  • Process insurance claims and work with adjusters.

  • Maintain legal and accounting records.

  • Improve our website and services.

4. Sharing Your Information

We only share your information with:

  • Insurance companies involved in your repair claim.

  • Parts suppliers for ordering OEM components.

  • Rental vehicle providers when applicable.

  • Service providers who help operate our website, IT, or security systems (under confidentiality agreements).

  • Law enforcement or regulators if legally required.

We do not sell or rent your personal information to third parties.

5. Data Storage & Security

  • All form submissions are encrypted in transit (HTTPS).

  • Sensitive rental agreement information is stored securely and accessed only by authorized staff.

  • We retain records only as long as necessary for legal, insurance, and warranty purposes.

6. Your Rights

You may request:

  • A copy of the personal information we have about you.

  • Corrections to any inaccurate information.

  • Deletion of your data where legally permissible.

To make a request, email: info@totalreconauto.com

7. Cookies & Analytics

Our website uses cookies to improve your browsing experience and analyze traffic. You can disable cookies in your browser settings, but some site features may not work as intended.

8. Changes to This Policy

We may update this policy periodically. Any changes will be posted here with a new “Effective Date.”